Insurance Claims Specialist- Virginia Beach, VA

About the position

The Claims Service Specialist role at GEICO's Virginia Beach office is designed for individuals who are motivated and empathetic, focusing on providing exceptional customer service during the claims process. This hybrid position involves extensive training in-office for the first 6-9 months, followed by a flexible work arrangement of four days in the office and one day working from home. The specialist will be responsible for collecting facts about accidents, investigating claims, and supporting policyholders through their claims journey, ensuring they receive the assistance they need during challenging times.

Responsibilities

• Collect facts about accidents and investigate claim details.
• Gather statements from involved parties regarding the claims process.
• Provide outstanding customer service to policyholders.
• Communicate effectively, both verbally and in writing, with customers and team members.
• Assist policyholders in navigating the claims process and provide support during their time of need.

Requirements

• Experience in providing outstanding customer service.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Minimum of a high school diploma or equivalent.
• Eagerness to learn new skills and explore different career paths.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures