Insurance Claims Specialist

AssuredPartners - Lancaster, PA

Full-time - Entry Level

Lancaster, PA

Insurance Carriers and Related Activities

About the position

The Claim Specialist is responsible for administering client information to process insurance claims through various communication channels. This role involves collaboration with clients, adjusters, and producers to manage claims effectively, resolve issues, and ensure a smooth claims process. The ideal candidate should possess strong customer service skills and be adept at problem-solving while maintaining effective communication.

Responsibilities

• Reports claims for clients and works directly with both insureds and claimants to identify new claims.
• Reviews claim forms and related documents for completeness and contacts involved parties for missing information.
• Follows up on claims to secure Adjuster and claim number, updating claim reporting information for companies.
• Acts as a liaison between Insurance Carrier Adjuster and Client for claims-related issues.
• Resolves coverage questions to provide the best possible claim outcomes for clients.
• Coordinates with Senior Claims Specialist and Producers to resolve customer claim issues and reduce E&O exposure.
• Performs other duties as assigned.

Requirements

• 2-3 years of related experience and/or training; or equivalent combination of education and experience.
• Must meet any local or state license/designation requirements.
• Tech savvy with the ability to learn multiple systems including Microsoft Office Suite and Agency Management software.
• Strong organization and communication skills.

Benefits

• Competitive base salary
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options including 5 affordable medical plan options, company paid HSA contribution, 2 dental plan options, and 2 vision plan options
• Company match 401(k) plan - 50% up to 6%!
• Discounts at over 11,000 gyms and fitness centers
• 24/7 access to licensed therapists for mental health support
• Pet benefits & discounts
• Access to Employee-led Resource Groups (ERGs)