Insurance Coordinator/Front Desk

$31,200 - $52,000/Yr

Island City Smiles - Wilton Manors, FL

Full-time - Entry Level

Wilton Manors, FL

About the position

The Insurance Coordinator/Front Desk position at Island City Smiles is a full-time role focused on providing exceptional customer service and support in a dental office environment. The coordinator will be responsible for managing patient interactions, insurance verification, and ensuring a smooth front desk operation while maintaining a welcoming atmosphere for patients.

Responsibilities

• Manage patient interactions and ensure a positive experience from initial contact to post-visit follow-up.
• Verify dental insurance information and assist patients with their insurance-related inquiries.
• Utilize Eaglesoft software for scheduling and patient management.
• Maintain a clean and organized front desk area.
• Communicate effectively with patients and team members to address questions and concerns.
• Handle multi-tasking duties efficiently in a fast-paced environment.

Requirements

• Proven experience in a dental office setting (1 year preferred).
• Knowledge of dental insurance processes and verification (1 year preferred).
• Proficiency in Eaglesoft software or similar dental management software.
• Strong commitment to professionalism and excellent customer care.
• Ability to multi-task and work efficiently under pressure.
• Detail-oriented with strong organizational skills.
• Punctual and reliable team player.

Nice-to-haves

• Outgoing personality and a proactive thinker.
• Experience in customer service roles outside of dental.
• High school diploma or equivalent (preferred).

Benefits

• Competitive Pay
• Uniform Allowance
• Paid Vacation & Holidays
• Bonuses
• No Evening/Weekend Hours
• Paid Sick Time
• Dental Benefits
• Health Insurance
• Life Insurance
• Vision Insurance