Insurance Customer Service Associate
$37,440 - $45,760/Yr
William Witzke - Allstate Insurance - Auburn, CA
posted about 2 months ago
Full-time - Entry Level
Auburn, CA
About the position
The Insurance Customer Service Associate will serve as a vital point of contact for clients at Allstate Insurance, ensuring a positive customer experience by providing timely and accurate information regarding insurance policies and services. This entry-level position focuses on building customer relationships, addressing inquiries, and resolving issues related to insurance matters.
Responsibilities
- Establish customer relationships and follow up with customers as needed.
- Respond promptly to customer inquiries via phone and email.
- Provide information about insurance policies, coverage details, and claims processes.
- Assist clients with policy changes, updates, and renewals.
- Investigate and resolve customer issues or concerns with empathy and professionalism.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Detail oriented
- Proactive in problem-solving
- Able to learn computer functions
- Ability to work in a team environment
Benefits
- Paid time off (vacation and/or sick days)
- Growth potential
- Salary plus commission/bonus
- Simple IRA with match
- Health benefits
- Flexible hours
