Insurance Customer Service Manager

$50,000 - $67,500/Yr

Cityscape Metro Group - Williamsburg, VA

Full-time - Entry Level

Williamsburg, VA

Personal and Laundry Services

About the position

Are you a vibrant team player eager to deliver top-notch customer service to our insurance company clients and policyholders in Williamsburg, VA? This role involves crafting insurance policies, guiding potential clients on coverage options, and transforming quotes into active policies. You will also assist in addressing billing queries, updating policies, and offering insightful policy suggestions. If you possess prior experience in insurance customer service and embody a welcoming, client-centric approach, we encourage you to submit your application today!

Responsibilities

• Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem is fixed
• Make accurate modifications to consumer policies depending on the information supplied
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies

Requirements

• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
• A general understanding of insurance policies and schedules is preferred
• Display strong communication skills, active listening skills, and personal skills
• Must have a high school diploma or GED equivalent
• Previous customer service experience required for this position