Geicoposted 8 months ago
$41,600 - $41,600/Yr
Full-time • Entry Level
Indianapolis, IN
Insurance Carriers and Related Activities

About the position

The Insurance Customer Service Representative at GEICO is responsible for providing exceptional customer service to policyholders in the Indianapolis, IN office. This role involves answering billing questions, making policy changes, and offering recommendations to enhance customer satisfaction. The position is ideal for individuals who enjoy problem-solving and helping others, with opportunities for career growth within the company.

Responsibilities

  • Answer customer inquiries regarding billing questions and policy changes.
  • Provide recommendations to policyholders to enhance their insurance experience.
  • Deliver personalized service that demonstrates the value of being insured by GEICO.
  • Assist customers in navigating their insurance policies and resolving issues.
  • Maintain a high level of customer satisfaction through effective communication.

Requirements

  • Experience providing outstanding customer service in a fast-paced environment.
  • Effective communication skills with an emphasis on listening and empathy.
  • Ability to work in a high-volume call center environment.
  • Willingness to learn new skills and adapt to changes quickly.
  • Solid computer skills and ability to multitask.
  • Minimum of high school diploma or equivalent.

Benefits

  • Premier Medical, Dental and Vision Insurance with no waiting period
  • Paid Vacation, Sick and Parental Leave
  • 401(k) Plan
  • Tuition Reimbursement
  • Paid Training and Licensures
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