Insurance Customer Service Representative

$42,328 - $65,042/Yr

Geico - Solana Beach, CA

Full-time - Entry Level

Solana Beach, CA

Insurance Carriers and Related Activities

About the position

The Customer Service Representative role at GEICO in San Diego, CA, is designed for individuals who are passionate about solving problems and providing exceptional service to policyholders. This position serves as the first point of contact for customers, addressing billing inquiries, making policy adjustments, and offering recommendations to enhance customer satisfaction. The role emphasizes personal growth and career advancement within a supportive team environment.

Responsibilities

• Answer billing questions from customers.
• Make policy changes as requested by customers.
• Provide recommendations to policyholders based on their needs.
• Deliver personalized service to demonstrate the value of GEICO insurance.
• Foster trust and grow customer satisfaction through effective communication.

Requirements

• Experience in providing outstanding customer service.
• Strong communication skills with an emphasis on listening and empathy.
• Ability to thrive in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Open to feedback for performance improvement.
• Solid computer and multi-tasking skills.
• Minimum of a high school diploma or equivalent.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures