Insurance Customer Service

$35,360 - $45,760/Yr

Unclassified - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

About the position

The Licensed Customer Service Representative at State Farm Agency plays a crucial role in ensuring high customer satisfaction by providing excellent service and support to clients. This position requires a proactive and outgoing individual who can effectively manage customer inquiries and maintain strong relationships. The ideal candidate will be a team player with a passion for helping others and a commitment to success.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Educate customers about insurance options using a customer-focused, needs-based review process.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Must have or be willing to obtain a Property and Casualty insurance license.
• Excellent interpersonal skills.
• Excellent communication skills - written, verbal, and listening.
• People-oriented with strong organizational skills.
• Self-motivated and detail-oriented.
• Proactive in problem-solving and dedicated to customer service.
• Ability to learn computer functions and multi-task effectively.
• Pride in getting work done accurately and timely.
• Ability to work in a team environment.

Nice-to-haves

• Life & Health license
• State Farm experience preferred.

Benefits

• 401(k)
• Dental insurance
• Health savings account
• Opportunities for advancement
• Paid time off