Insurance Operations Associate II - Ocala, FL

Great American Insurance Group (DBA) - Ocala, FL

Part-time,Full-time - Entry Level

Ocala, FL

Insurance Carriers and Related Activities

About the position

Great American Insurance Group's Equine Mortality Division is looking for an Insurance Operations Associate II to join their team in Ocala, FL. This position involves performing a variety of routine to moderately complex policy administration tasks in support of the business within established production and quality guidelines. The role includes reviewing instructions from agents, underwriters, and insureds to determine the necessary actions for quotes, issuances, renewals, and endorsements. The associate will compute premiums, enter policy information into systems, maintain file accuracy, and prepare various reports and legal notices. Additionally, the associate will research and resolve discrepancies, utilize computerized systems for tracking and information gathering, and communicate with various stakeholders while maintaining professionalism. Training will be fully in person, with the opportunity to work a hybrid schedule after training is completed.

Responsibilities

• Performs a variety of routine to moderately complex policy administration tasks in support of the business within established production and quality guidelines.
• Reviews instructions from agent, underwriter, insured, broker, etc. to understand/determine what is needed to provide quotes, issuances, renewals, endorsements, etc.
• Computes premiums on quotes, issuances, renewals, audits, endorsements and/or cancellations/reinstatements based on proper rate selection, rules and company procedures.
• Enters rate, premium and/or policy information into appropriate systems for policy updates/issuance.
• Maintains file accuracy and completeness.
• Orders, prepares and/or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and/or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle/motor carrier filings, etc.).
• Sets up and clears submissions.
• Researches and resolves and/or corrects errors and/or issues.
• Prepares, assembles and/or issues policy/endorsements and associated documentation.
• Researches and reconciles premium/billing accounting discrepancies. Responds to premium/billing questions.
• Utilizes computerized systems for research, tracking, information gathering and/or troubleshooting (i.e., Excel/Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
• Shares and/or conveys routine information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and/or insureds maintaining a professional demeanor in all situations.
• May act as a liaison with other departments and facilitate interdepartmental communication.
• May perform other tasks including support, photocopying, imaging, mail, data entry, and/or supply functions.
• Demonstrates working knowledge of policies and procedures, as well as the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Generally, 0 to 2 years of related experience.

Benefits

• Medical, dental, and vision plans starting on day one
• PTO
• Paid holidays
• Commuter benefits
• Employee stock purchase plan
• Education reimbursement
• Paid parental leave/adoption assistance
• 401(k) plan with company match