Insurance Operations Quality Analyst

$65,000 - $85,000/Yr

Axis Insurance Company - Alpharetta, GA

Full-time - Entry Level

Alpharetta, GA

Insurance Carriers and Related Activities

About the position

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking, and superior risk-adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined, and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process. The Insurance Operations Quality Analyst is a pivotal role within our underwriting operations, ensuring the adherence to established standards for quality throughout the policy life cycle. This role is instrumental in maintaining transparency through regular reporting and offering insightful suggestions for enhancement. The role involves supporting the underwriting process by completing regular audits of various Operations employees, both in cycle and focused, and managing documentation—including, but not limited to policy issuance, technical support, and ensuring compliance with company guidelines and regulatory requirements. The QA also communicates with members of the Operations staff and various levels of Management to ensure optimal customer service is being provided.

Responsibilities

• Conduct audits of underwriting and operational processes to ensure compliance.
• Verify accuracy and completeness of insured details, risk factors, and policy specifications, facilitating timely acquisition and proper filing of additional underwriting information.
• Thoroughly review underwriting documents and policies to guarantee compliance with company guidelines and regulatory standards.
• Maintain accurate account files and underwriting documentation while ensuring compliance with regulatory requirements.
• Review policy endorsements, renewals, cancellations, and other transactions for processing accuracy.
• Accurately record premium bookings for all relevant transactions.
• Monitor performance to ensure adherence to established Service Level Agreement (SLA) guidelines.
• Ensure accurate reflection of account information across all systems of record.
• Engage with internal staff to gather information, clarify details, and provide updates.
• Act as a point of contact for the Operations team and underwriters, offering guidance and suggesting best practices to Management.
• Participate in User Acceptance testing when necessary.
• Identify opportunities for process improvement and standardization.
• Provide monthly audit result reports to Operations Management, including summaries, trends, and improvement opportunities.
• Collaborate with various departments and colleagues to address inquiries, resolve issues, and streamline workflow processes.

Requirements

• High school diploma or equivalent required.
• Minimum of 2+ years' experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required.
• Strong knowledge of Operations Processes (including Quality Assurance) and relevant Rules and Compliance requirements.
• Solid understanding of Property and Casualty insurance coverage is necessary.
• Proficient in written and verbal communication, capable of independently interacting with internal and external business partners such as brokers on behalf of Operations and Underwriting.
• Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary.
• Strong aptitude for learning new computer/software programs is required.
• Strong customer service skills and professional attitude are required.

Nice-to-haves

• Undergraduate degree in business, finance, or related field preferred, but not required.

Benefits

• Health insurance
• Retirement plan
• Tuition reimbursement