Insurance Premium Payment Associate

About the position

Sentara Health is seeking to hire a qualified individual to join our team as an Insurance Premium Payment Associate. This position is full-time and operates on a day shift. The role is located on-site in Virginia Beach, with the opportunity to work from home 3 days a week after successful completion of training. The standard working hours are from 8:30 AM to 5:00 PM. The associate will respond to record and process telephonic payment inquiries, taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. The role requires working in multiple computer programs simultaneously and managing changing volume demands of the call center.

Responsibilities

• Respond to telephonic payment inquiries.
• Process initial and ongoing payments for insurance products.
• Maintain a high level of customer service.
• Work in multiple computer programs at a time.
• Manage changing volume demands of the call center.

Requirements

• High school diploma or equivalent.
• 1-year customer service experience required.
• Computer skills and strong verbal skills required.
• Experience in a call center and detail-oriented.
• Healthcare environment experience is a plus.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus opportunities.