Insurance Sales Agent/Sales Representative

$20,800 - $33,280/Yr

Freeway Insurance Services America - Jackson, MS

Full-time - Entry Level

Jackson, MS

Insurance Carriers and Related Activities

About the position

The Insurance Sales Agent/Sales Representative role at Freeway Insurance Services America, LLC involves assessing customer needs, advising clients on coverage options, and completing the sales process with a focus on excellent customer service. The position requires developing relationships with business partners and performing outside marketing activities to generate sales. The agent will also handle customer inquiries, maintain knowledge of company products, and report on market conditions.

Responsibilities

• Assess customer needs and advise clients on coverage options.
• Provide quotations, pricing, and required information to prospects with excellent customer service.
• Complete the sales process for each customer with excellent customer service.
• Develop and maintain relationships with business partners around the community (e.g., car dealers, loan processors).
• Perform outside marketing activities to generate company sales.
• Prepare quotations on customer change requests to policies.
• Receive and respond to all customer inquiries and complaints.
• Request any missing or required information from customers and follow up for that information.
• Maintain strong knowledge of all company products, pricing, and policy features.
• Maintain knowledge of industry competitors and provide critical market feedback to your supervisor regarding local competition and service needs.
• Direct customer service representatives (CSRs) in tasks relating to coverage of retail office.
• Follow-up routinely with customers on all open or unresolved issues including calling lapsed customers.
• Answer the telephone in a prompt, professional and courteous manner.
• Report any and all conditions affecting customer satisfaction.
• Maintain appropriate records including, but not limited to, all time worked, reporting of sales activities, other reporting as required by Regional Manager or Corporate Office.

Requirements

• Must have a valid driver's license.
• Must be able to provide proof of automobile insurance.
• Must be able to secure a Personal and Casualty Lines insurance license within 60 days of hire date.
• High School Diploma or equivalent.
• 1-2 years related experience and/or training.
• Knowledge of Microsoft Word, Microsoft Excel, and AS-400/Mocha is preferred.

Nice-to-haves

• Bilingual (English/Spanish) individuals are preferred.
• Bonus offered for P&C licensed individuals.

Benefits

• Competitive hourly pay ranging from $10 to $16.
• Opportunities for bonuses based on licensing and bilingual skills.