Florida Autism Centerposted 6 months ago
Full-time • Entry Level
Lake Mary, FL
Ambulatory Health Care Services

About the position

As an Intake Administrator at BlueSprig, you will play a vital role in transforming the lives of children with autism by providing exceptional customer service and support to families seeking services. Your primary responsibility will be to warmly welcome potential families, guide them through the initial steps of starting services, and collaborate with caregivers and the Care Coordination team to gather necessary information. Your efforts will contribute significantly to the overall success of the organization.

Responsibilities

  • Answer incoming calls from prospective clients
  • Provide outstanding customer service
  • Effectively communicate with client families through phone, mail, or electronic channels
  • Utilize in-depth knowledge of Blue Sprig programs and services to address client families' inquiries and concerns
  • Display proficiency in computer skills for precise processing of information
  • Conduct interviews with client families to guide them through the enrollment process
  • Maintain meticulous logs and reports in accordance with professional, state, and federal guidelines
  • Obtain, review, and input onboarding information and referrals before the commencement of patient services
  • Approach conflict management and resolution with resilience and tact
  • Communicate collaboratively and constructively with client families, co-workers, administration, and other stakeholders
  • Maintain strict adherence to HIPAA requirements

Requirements

  • Bachelor's degree or equivalent combination of experience and training
  • 1-2 years of relevant experience in the healthcare field or a related area
  • Working knowledge of commonly used healthcare concepts, practices, and procedures, with specific experience in Applied Behavior Analysis (ABA) preferred
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook)
  • Possess a valid driver's license and meet the requirements of the Motor Vehicle Policy

Nice-to-haves

  • Experience in customer service roles
  • Knowledge of autism spectrum disorders
  • Familiarity with client information systems

Benefits

  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Flexible scheduling
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