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Intake and Outreach Specialist
Legal Services Of Eastern Michigan - Flint, MI
posted 2 months ago
About the position
The Intake and Outreach Specialist at Legal Services of Eastern Michigan is a vital role that serves as the first point of contact for clients seeking legal assistance. This position involves gathering essential background information, screening for eligibility, and identifying legal issues. The specialist will also engage in outreach activities to promote the organization within the community, facilitating educational opportunities and participating in events. The role requires strong time management and multitasking skills to handle various responsibilities effectively in a fast-paced environment.
Responsibilities
- Initiate or respond to first client contact to gather required legal and demographic data (includes telephone, voicemail or in person contact)
- Perform intake interviews to assess client eligibility and legal issues
- Schedule appointments and complete necessary intake paperwork
- Provide client referrals to other entities
- Provide legal information and occasional legal advice as directed by a supervising attorney
- Process electronic and telephonic messages into a custom case management system for client contact response
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and, participating in professional societies
- Participate in outreach events such as expos, conferences, resource fairs, and focus groups
Requirements
- Proficiency with Microsoft Office Software and Google Applications
- Familiarity with timekeeping and Case Management Systems
- Customer service oriented
- Strong oral and written communication abilities
- Process management and improvement capability
Nice-to-haves
- Experience in legal services or a related field
- Knowledge of community resources and services
- Ability to work in a fast-paced environment
Benefits
- 403(b)
- 403(b) matching
- AD&D insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Free parking
- Generous paid time off
- Life insurance
- BCBS health insurance
