Intake Coordinator - Brentwood TN

$41,600 - $41,600/Yr

National Addiction Specialists - Brentwood, TN

Full-time - Entry Level

Brentwood, TN

About the position

The Patient Intake Coordinator/Medical Assistant at National Addiction Specialists plays a crucial role in ensuring the clinic operates smoothly and efficiently, while providing a quality patient experience. This position requires a compassionate and organized individual who can handle administrative tasks, facilitate telehealth appointments, and provide support to both patients and healthcare professionals.

Responsibilities

• Welcome and assist patients in the onboarding process, ensuring a positive and supportive experience.
• Verify patient information, update records, and collect necessary documentation.
• Coordinate telehealth appointments and manage the clinic's virtual schedule.
• Communicate appointment details, including onboarding instructions and program requirements, to patients.
• Proficiently navigate and utilize multiple telehealth platforms to facilitate virtual appointments.
• Troubleshoot technical issues that patients may encounter during virtual visits.
• Verify patient insurance information, ensuring accurate and up-to-date details.
• Assist patients in understanding their insurance coverage for addiction treatment services.
• Maintain organized and secure electronic medical records, including recording of lab results.
• Ensure accurate and timely documentation of patient information, communications, and other relevant data.
• Serve as a liaison between patients, healthcare providers, and other staff members.
• Collaborate with the clinical team to relay important patient information and updates.
• Assist with billing-related tasks, including co-pay collection and payment processing.
• Address patient inquiries regarding billing and financial matters.
• Adhere to strict confidentiality protocols in handling patient information.
• Stay updated on relevant healthcare regulations and compliance standards.

Requirements

• High school diploma or equivalent; additional medical assistant certification is a plus.
• Previous experience in a medical office, addiction clinic, or telehealth setting preferred.
• Proficient in using telehealth platforms and electronic health record (EHR) systems.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Empathetic and understanding demeanor when dealing with individuals facing addiction challenges.
• Familiarity with insurance verification processes and billing procedures.
• Ability to adapt to technology changes and stay current with industry trends.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance