Intake Coordinator - Northwest

Minivasive Pain & Orthopedics - Houston, TX

Full-time - Entry Level

Houston, TX

Ambulatory Health Care Services

About the position

The Intake Coordinator at Minivasive Pain and Orthopedics is responsible for managing the intake process for new patients, ensuring that all necessary authorizations and information are collected and verified before scheduling appointments. This role involves communication with patients, referral sources, and insurance providers to facilitate a smooth onboarding experience for new patients.

Responsibilities

• Secure and confirm permission to schedule initial appointments for new patients.
• Collect and finalize necessary information for new patient referrals.
• Input patient information into Salesforce and eCW, ensuring accuracy and completeness.
• Schedule and reschedule initial consultations for patients as required.
• Inform and update patients with necessary appointment information and instructions.
• Take telephone messages and provide feedback and answers to patient and referral sources.
• Respond to requests for information via telephone or e-mail.
• Verify insurance eligibility for upcoming appointments and complete verification forms.
• Determine patient co-payments and calculate co-insurance and deductibles.
• Assist front office with verification questions or concerns.

Requirements

• High School Diploma or GED
• One (1) year in a medical office or facility setting.
• Broad knowledge of HIPAA, federal and state regulations.
• Knowledge of in and out of network insurances and insurance verification processes.
• Strong knowledge of computer and relevant software applications.
• Exceptional customer service and phone etiquette.
• Good communication skills (verbal/written).
• Strong attention to detail.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance