Intake Coordinator

US Tech Solutions - Canton, MA

Full-time

Canton, MA

Administrative and Support Services

About the position

The Intake Coordinator plays a crucial role in supporting the Medical Clinical Management Team by facilitating workflow coordination across various departments including Utilization Review, Case Management, Disease Management, and Quality Management. This position is responsible for responding to provider queries, entering authorization data, and maintaining documentation to ensure effective member care and departmental operations.

Responsibilities

• Contact provider offices for additional referral details and research member eligibility.
• Document all admissions and referrals, maintaining accurate logs and forms.
• Assist with efficient communication between team personnel and providers.
• Maintain and update daily inpatient census and manage incoming fax and authorization requests.
• Data entry of various medical requests including Hospital Admissions, Office Visits, and Medical Injectables.
• Ensure timely and accurate documentation, prioritizing customer satisfaction.

Requirements

• High School diploma required; Associates degree preferred.
• At least 1 year of experience in a managed care, medical, or customer service environment.
• Proficiency in Microsoft Office Suite and database software.

Nice-to-haves

• Knowledge of medical terminology.
• Medicaid experience.
• Ability to multitask.