Intake Coordinator

Behavioral Health Network - Springfield, MA

Full-time - Entry Level

Springfield, MA

Nursing and Residential Care Facilities

About the position

The Intake Coordinator at Behavioral Health Network plays a crucial role in connecting individuals with mental health and substance use services. This position involves engaging with clients to assess their needs, coordinating intake and follow-up appointments, and ensuring that individuals receive the appropriate care and resources. The role requires strong communication skills and the ability to navigate various databases and community resources effectively.

Responsibilities

• Engaging individuals to obtain answers to intake and medication-related questions and communicating admissions expectations clearly and professionally.
• Assessing risk and identifying when individuals need to be transferred to a higher level of care, BHN Crisis, or the police due to safety and risk.
• Helping individuals access suitable services needed by using their working knowledge of community resources.
• Verifying individuals' insurances accurately.
• Coordinating schedules for intake appointments and relevant follow-up medication appointments.
• Navigating the databases for intake and medications and completing relevant forms accurately and on a timely basis.
• Contacting other agencies to inform them of openings in programs for appropriate admissions.
• Providing all aspects of triage, support, information, and referrals to individuals who call BHN Crisis.
• Communicating with individuals, referral sources, and program staff in a timely manner.

Requirements

• High School Diploma or GED equivalent (required); Associate's or Bachelor's Degree in related field (preferred).
• At least 2 years of related experience (required).
• Knowledge of mental health and substance use disorders and treatment, including severely mentally ill (required).
• Excellent computer skills, including email, and database systems (required).
• Excellent verbal and written communication skills.
• Cultural competence in dealing with individuals with a variety of different cultural backgrounds.
• Working knowledge of community resources and how to help individuals access them.

Nice-to-haves

• Previous call center or intake experience (preferred).
• Experience verifying insurances (preferred).
• Electronic Health Record (EHR) experience (preferred).
• Knowledgeable about all BHN Substance Use programs, other BHN programs, and those offered in the community.
• Knowledge and understanding of medication clinic workflows and processes.

Benefits

• Excellent benefits package
• Time off benefits
• Opportunities for growth within the agency
• Fast-paced work environment