Intake Referral Coordinator LPN or Med Assistants only

$47,840 - $52,000/Yr

Personal Touch Home Health - Newport News, VA

Full-time - Entry Level

Newport News, VA

Ambulatory Health Care Services

About the position

The Intake Referral Coordinator position at Personal Touch Home Care is designed for LPNs or Medical Assistants who are looking to transition from traditional hospital settings to a more office-based environment. This role focuses on coordinating patient referrals for home care services, ensuring superior customer service, and maintaining the continuity of patient care. The position offers a stable work schedule from Monday to Friday, allowing weekends to remain free, while providing opportunities for professional growth and development.

Responsibilities

• Coordinate patient referrals for home care services.
• Answer phones for intake information and enter data into the EMR system.
• Complete intake forms, including ICD-10 coding, and route them for admission approval.
• Forward intake information to PBR for insurance verification and credit approval.
• Conduct initial nursing insurance authorization on new referrals and maintain a tracking log.
• Maintain a weekly referral log for all intakes.
• Communicate challenging cases to the Intake Manager for further review.
• Assist with in-servicing clinical staff when educational opportunities arise.
• Perform LPN duties as needed when visits are uncovered.
• Develop positive rapport with staff members and community resources.

Requirements

• Valid LPN license in the State of Virginia (preferred).
• Experience in nursing, particularly in home health care or intake processes.

Nice-to-haves

• Prior home health care experience.
• Experience with EMR systems.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid sick time
• Paid training
• Vision insurance