Intake Specialist & Receptionist

AIDS Healthcare Foundation - Wilton Manors, FL

Full-time - Entry Level

Wilton Manors, FL

Ambulatory Health Care Services

About the position

The Intake Specialist & Receptionist at AIDS Healthcare Foundation serves as the first point of contact for clients and visitors, ensuring a welcoming and efficient front office environment. This role is crucial for maintaining the intake schedule for clients and housing case managers, providing administrative support, and delivering excellent customer service to a diverse population, particularly within the LGBTQIA+ community.

Responsibilities

• Maintains intake schedule for clients and housing case managers; communicates about schedule and assists Housing Director with related paperwork.
• Greets and welcomes guests as they arrive at the office.
• Directs visitors to the appropriate person and office.
• Answers, screens, and forwards incoming phone calls.
• Ensures the reception area is tidy and presentable, with all necessary stationery and material.
• Provides basic and accurate information in-person and via phone/email.
• Maintains office security by following safety procedures and controlling access via the reception desk.
• Updates calendars and schedules meetings.
• Ensures therapists are directed to appropriate assigned treatment rooms.
• Keeps updated records of office expenses and costs.
• Performs other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Requirements

• Effective verbal and written communication skills.
• Strong and timely documentation and assessment skills.
• Strong team/consensus building skills.
• Ability to use a holistic, client-centered approach.
• Ability to work with a diverse population and demonstrate cultural proficiency.
• Ability to effectively resolve conflict and cope with crisis situations.
• Proficient with technology.
• Assertive, patient, good listening skills, effective time manager.
• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• High school degree; additional certification in Office Management is a plus.

Nice-to-haves

• Experience working with LGBTQIA+, HIV+, mental health, or non-profit communities.