Integration and Expansion Analyst

The University of Kansas Health System - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Hospitals

About the position

The Integration and Expansion Analyst is responsible for the implementation and support of applications within the healthcare environment. This role involves working closely with end users to troubleshoot and resolve issues related to applications, as well as assisting with the conversion and implementation of various software products. The analyst will leverage their expertise in healthcare business operations to research, evaluate, and provide high-quality, efficient solutions to end users. Additionally, the position entails maintaining and supporting installed application software products, including managing licensing and contracts. In this role, the analyst will utilize appropriate architectural computer tools to develop streamlined pathways, data collection methods, document flows, and reports necessary to support integration projects. The responsibilities also include participating in the evaluation, planning, design, development, testing, implementation, maintenance, and support of IT integration and expansion projects. The analyst is expected to demonstrate accountability in delivering assigned tasks and will report project issues and accomplishments to the Assistant Director of Integration and Expansion. The analyst will analyze and document current and future needs and workflows by conducting interviews and gathering data regarding regulatory requirements, operational procedures, and hospital/departmental policies. They will participate in the planning, development, implementation, maintenance, support, and evaluation of clinical and/or business application systems as assigned. This includes system design, documentation of design decisions, workflow redesign, data collection, database building, testing, and troubleshooting. The analyst must work under indirect supervision to design, document, build, and modify complex critical applications to meet the organization's needs. They will also maintain an up-to-date knowledge of current trends and issues in healthcare business practices, healthcare informatics, and relevant regulations.

Responsibilities

• Demonstrates accountability in delivering assigned tasks and reports project issues and accomplishments to the Assistant Director of Integration and Expansion.
• Analyzes and documents current and future needs and workflows through interviews and data gathering regarding regulatory requirements, operational procedures, and hospital/departmental policies.
• Participates in the planning, development, implementation, maintenance, support, and evaluation of clinical and/or business application systems as assigned.
• Engages in system design, documentation of design decisions, workflow redesign, data collection, database building, testing, and troubleshooting.
• Works under indirect supervision to design, document, build, and modify complex critical applications to meet organizational needs.
• Demonstrates knowledge of tools such as process flow documentation and base level project reporting.
• Researches stakeholder requests for optimizations using various tools including vendor application resources.
• Understands various healthcare settings for business operations, the roles within those settings, and workflows that support business operations.
• Collaborates with partner IT teams and vendors to understand integration between clinical and business applications.
• Maintains knowledge of application impacts and dependencies within clinical and business departments and resources.
• Participates in team meetings, mentors new analysts, and demonstrates excellent customer service skills.
• Assists Applications Analysts in end-user and system support, including investigation, troubleshooting, testing, and resolution of reported problems.
• Contributes to turnover documentation and presentations when projects are complete and a handoff to other teams for support is conducted.
• Creates and maintains test scripts as workflows change based on software changes or application integration requirements.
• Documents status and issues of testing and participates in troubleshooting and issue resolution.
• Reviews and validates current state vs future state workflow documentation with Enterprise Applications Learning and Development teams for curriculum development.
• Facilitates gathering IT contracts for compliance and review between various IT teams, internal business partners, and vendors.
• Proactively communicates and collaborates with external and internal customers to analyze needs and functional requirements.
• Collaborates with developers and Subject Matter Experts (SMEs) to establish technical requirements and analyze tradeoffs between usability and performance needs.
• Participates in knowledge sharing and the continuous refinement/development of internal processes and systems.
• Serves as the internal project manager for short-term projects as needed.

Requirements

• Associates Degree in computer science or related field or equivalent work experience in an IT-related field.
• 1 or more years of experience in a Healthcare IT setting.
• 1 or more years specializing in systems implementations, merger integration, business transformation, and change management.

Nice-to-haves

• Bachelors Degree in computer science or related field or 2:1 equivalent years' experience.
• 3 or more years of experience in healthcare IT operations setting.
• Technical certifications related to ITIL, Windows Administration, or other IT or system-related fields.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Flexible scheduling options
• Professional development opportunities