Actalent - Waco, TX
posted 3 months ago
The Integration and Lab Services Engineer role at Actalent involves providing direct and onsite technical support, which includes leading service escalations and collaborating with cross-functional teams to achieve successful resolutions. A primary responsibility of this position is to maintain the internal instrument base, install new prototypes, and manage external clinical systems. The engineer will also be tasked with developing new product designs and design improvements on instrumentation within the medical device field. This includes writing and executing system integration test protocols, developing new instrument procedures, and analyzing performance data to ensure optimal functionality. As a Subject Matter Expert in the technical aspects of the instrumentation platforms, the engineer will provide leadership and guidance to junior team members. They will be responsible for identifying, confirming, and interpreting the interacting causes and effects behind instrument issues, discrepancies, problems, or complaints, in accordance with governing procedures. Advanced troubleshooting across multiple system functions, including hardware and software or hardware and assay performance problems, will be essential. The engineer will also provide efficient direct service support, respond to service tickets for break/fix, system upgrades, and preventative maintenance, and perform installation, integration, and performance monitoring of external clinical sites. Additionally, the engineer will lead internal investigations into technical complaints and lab instrument issues, devise root cause hypotheses, and confirm instrument issues, discrepancies, problems, or complaints in accordance with governing procedures. They will also be responsible for leading and supporting technical documentation related to these processes.