Intensive Case Management Coordinator - Field Kentucky

$43,888 - $76,502/Yr

CVS Health - Louisville, KY

Full-time - Entry Level

Louisville, KY

Health and Personal Care Retailers

About the position

The Intensive Case Management Coordinator at CVS Health is responsible for facilitating and maintaining improved healthcare outcomes for members through advocacy, collaboration, coordination, support, and education. This role requires critical thinking and professional judgment to support the case management process, primarily focusing on the needs of children and families in the Northern Bluegrass region of Kentucky. The position involves significant travel within the assigned region and requires flexibility in working hours to accommodate the needs of members.

Responsibilities

• Utilize care management assessments and data review to recommend approaches for resolving care needs.
• Identify high-risk factors and service needs impacting member outcomes and implement proactive support interventions.
• Coordinate and implement wellness care plan activities and monitor member care needs.
• Consult with case managers and medical directors to overcome barriers to achieving healthcare goals.
• Identify and escalate quality of care issues through established channels.
• Utilize negotiation skills to secure necessary options and services for members.
• Employ motivational interviewing skills to enhance member engagement and promote healthy lifestyle changes.
• Provide coaching and support to empower members in their healthcare decision-making.
• Utilize case management processes in compliance with regulatory guidelines.

Requirements

• Minimum 6 months experience in Foster Care, juvenile justice systems, or behavioral health services.
• Minimum 1 year of experience in behavioral health, social services, or counseling.
• Minimum 1 year of experience with MS Office Suite applications, including Word and Excel.
• Willingness to travel 80-90% of the time to meet members face to face.
• Must reside in the Northern Bluegrass region.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO)
• Paid holidays