Ethan Allen - Auburn Hills, MI
posted 16 days ago
About the position
The Design Consultant works closely with the customer in the design center/studio, remotely, online or in the customer's home to create individualized design solutions to sell Ethan Allen products and services. The designs include space planning, fabric coordination, product selection and overall project design. Successful execution is evidenced by developing individualized designs and achieving sales goals in a flexible relationship based selling environment. Some projects may require a team or partnership-based approach. Design Consultants will be measured based on performance categories (teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills) and benchmarks (Minimum Monthly Sales, Home Calls, Accent Sales, Softgood Sales, Be-Backs, PI, Close Ratio and Ethan Allen Trade Program) that contribute to the success of the Design Center as well as their own individual success. Must be skilled in the use of social media such as blogs, micro-blogs, on-line forum, content sharing web sites and other digital channels established for on-line interaction and connection to promote Ethan Allen's brand as outlined in Ethan Allen's Social Media Policy. Design Consultants are compensated according to the Design Consultant Incentive Compensation Plan. Compensation is incentive based with total compensation determined by commissions earned. Design Consultants are expected to meet or exceed Minimum Monthly Sales and other benchmarks as determined by Ethan Allen.
Responsibilities
- Create design solutions that are consistent with the customer's preference and budget.
- Sell Ethan Allen's products and services.
- Represent the Ethan Allen brand in all customer interactions.
- Make home calls to evaluate the customer's needs and provide a total individualized design solution that closes the sale.
- Utilize grassroots marketing and a variety of social media platforms to develop and grow the business.
- Educate customers about the complimentary design service Ethan Allen provides.
- Stay current on design and color trends to create fashionable design solutions.
- Coordinate with the team to provide exceptional service to customers.
- Participate in all corporate sponsored marketing and training programs.
- Educate customers on all the Ethan Allen sponsored finance options available to them.
- Contribute towards the development and on-going upkeep of the design center's portfolio.
- Utilize corporate systems and technology to maximize efficiency in designing projects.
- Enter orders utilizing the retail point of sale system.
- Maintain a neat and orderly design center projection.
- Work with the Design Center Leader/Design Sales Leader and Design Consultants to develop business plans.
- Utilize technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects.
- Utilize appropriate social media to heighten own presence as well as Ethan Allen's presence.
- Perform any other duties as required.
Requirements
- Bachelor's degree or equivalent in a design-related field from an accredited institution.
- Minimum of one (1) year of practical interior design experience.
- Broad knowledge of interior design and effective sales techniques.
- Working knowledge of online sales and design tools.
- Good listening skills with excellent oral and written communication skills.
- General understanding of how to utilize social media and grass-roots marketing.
- Valid driver's license.
- Intermediate skill competency using digital floor planning technology.
- Experience using interactive technology to view design concepts.
- Willing and capable of learning new technologies.
Benefits
- 401(k) plan (with Employer contributions)
- Two Medical Plans with Prescription Drug Coverage
- Health Savings Account (including Employer contributions)
- Dental Plan
- Vision Plan
- Basic Group Term Life & Accidental Death & Dismemberment
- Supplemental Group Term Life & AD&D Insurance
- Dependent Group Term Life Insurance
- Short and Long-Term Disability (Full-Time associates only)
- Business Travel Accident Life Insurance
- Flexible Spending Accounts - Health Care & Dependent Care
- Commuter Saving Plans - Public Transit & Parking
- Voluntary Whole Life Insurance
- Voluntary Critical Care Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
