La-Z-Boy - Mission Viejo, CA
posted 3 months ago
At La-Z-Boy, we are committed to improving our customers' lives by helping them transform their houses into homes. As an Interior Designer, you will play a crucial role in designing and creating comfortable and functional environments that reflect the client's lifestyle, artistic taste, and budget. This position involves conducting in-home consultations where you will present customized room designs, including fabric samples, furniture, tables, and accessory recommendations, while also highlighting the benefits of our professional installation service. You will be responsible for accurately completing order information, collecting deposits and fees, maintaining orderly customer records, and researching customer payments and deliveries. Additionally, you will support design-related functions in the store and maintain an up-to-date customized portfolio that includes before and after pictures of previous in-home design projects. In this role, you will also be expected to drive sales to consistently achieve established sales goals. You will collaborate with the selling team to promote the In-Home Design program and drive overall store sales. A strong knowledge of the features and benefits of both existing and new product lines is essential. You will set the highest standards for customer care, ensuring that each La-Z-Boy customer has an informative and positive experience by utilizing your customer service skills and product knowledge. As a leader, you will train, coach, and develop Design Associates on product knowledge and selling skills to achieve store sales goals. You will assist with the training and development of the selling team, creating a positive and exciting working environment for all store associates. You will also be responsible for adhering to general store operational procedures and guidelines, which may include opening and closing the store. This position requires considerable independence in the In-Home Design process, and you will be expected to jump into every sale and close it when necessary. Other duties may be assigned as needed.