Intermediate Application Analyst

Indiana University Health - Indianapolis, IN

Hybrid - Indianapolis, IN

Hospitals

About the position

This position exists to provide project and operational support of Home Care Information Systems and team including DME, Home Infusion Pharmacy, Home Health and Hospice service lines. The incumbent will be responsible for ongoing system support, administration, maintenance, upgrades, and be the onsite vendor liaison for associated applications. This position is responsible for ensuring that all Home Care applications are available and functioning properly and that customer requests are satisfied on time and with the highest quality. Duties will involve problem analysis, issue resolution, data gathering and analysis as well as on-call support rotation. This position will work closely with operational leaders, end users, technical IS staff, and application vendors. Assigned to moderately difficult IS application work. Incumbent knows and applies the fundamental concepts and practices of information systems. Incumbent performs work that is varied and somewhat difficult and can do so with only general guidance or direction. Demonstrates proficiency with troubleshooting, system functionality, configuration, contributing to basic systems configuration, data analytics, and documentation. Demonstrates a continued growth in systems skill set.

Responsibilities

• Configures, installs, maintains and upgrades Home Care information systems hardware and software under general supervision.
• Administers and maintains security of operating systems.
• Provides operational support for the organization's information systems, peripheral equipment, and clinical applications.
• Provides onsite support to the organization's internal users of computer applications and hardware.
• Solves moderately complex problems.
• Analyzes possible solutions using standard procedures.

Requirements

• Bachelor's degree preferred or equivalent experience.
• 3-5 years of experience required.
• Prefers experience with databases or clinical applications.
• Requires knowledge of multi application and system interdependencies.

Nice-to-haves

• Preferred knowledge of Netsmart Homecare and/or Brightree
• Experience creating reports or otherwise gathering data with SQL to support operations and planning
• Basic server management including Software installation/upgrades, cert management, troubleshooting, etc.
• General consulting skill, process improvement, customer relationship skills, reporting skills, and technical zeal
• Self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities in a high pressure environment