IMC Companies - Wilmer, TX
posted 4 days ago
Full-time
Wilmer, TX
Support Activities for Transportation
About the position
The position involves communicating customer delivery needs, scheduling appointment dates and times, and conveying service requirements to dispatchers. The role requires the use of discretion and independent judgment in making business decisions, particularly in cost control prevention by monitoring equipment with provided tools.
Responsibilities
- Receives/schedules all delivery orders and requests from customers.
- Exercises discretion and uses independent judgment when relating to customer requests, schedules, and informing dispatch.
- Enters all orders into the computer for tracking, requiring specialized training, experience, or knowledge of the transportation industry.
- Ensures rail billing is in place before containers are delivered to the railroad.
- Verifies bookings are released at depots for export moves and traces import containers on the rail to confirm delivery is made by the last free day.
- Prepares customer reports and tracking/tracing as required.
- Monitors divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
- Notifies Cargo Specialist Supervisor/management of all service failures.
- Proposes and implements solutions to improve overall customer service.
- Creates and updates location profiles in the computer system.
- Works as backup/coverage for vacation as the schedule dictates.
- Handles other projects as assigned by management.
Requirements
- Data entry skills
- Good communication and organizational skills
- Email and general office duties
- Innovative thinking
- Knowledge of port and rail operations
- Understanding of US customs
- Intermodal experience
- Experience in the trucking industry
