Intern, Associate Technical Account Manager

Yardi Systems - Santa Ana, CA

Full-time - Intern

Santa Ana, CA

5,001-10,000 employees

Publishing Industries

About the position

The Intern, Associate Technical Account Manager position at Yardi offers university students a chance to gain hands-on experience in the real estate SaaS industry. Interns will work closely with the Technical Account Management team to provide software support and implementation guidance, while also learning about the innovative solutions Yardi offers in property management software. This role emphasizes customer service, technical skills, and collaboration, making it an excellent opportunity for students looking to make an impact in the tech and real estate sectors.

Responsibilities

• Introduce clients to the Yardi suite of products and services.
• Partner with the Technical Account Management team during client training sessions related to new software upgrades and functionality.
• Provide customer support while assisting clients with troubleshooting software concerns.
• Assist in the support of client software installation and configuration.
• Collaborate with team members across the organization.

Requirements

• Junior or senior level college hours with a major in Accounting, Economics, Computer Information Systems, Statistics, or General Business.
• Great people skills and the ability to be personable and professional.
• Excellent written and verbal communication skills.
• Essential customer service skills and commitment to go the extra mile.
• Strong attention to detail and the ability to effectively follow processes.
• Intellectual curiosity and the ability to research and learn new concepts.
• Flexibility and the ability to manage changing priorities comfortably.

Nice-to-haves

• Experience in Property Management Software Solutions.
• Database or data warehouse courses as well as exposure to SQL and/or MS Access.

Benefits

• Competitive compensation that reflects dedication.
• 401(k) option for financial future planning.
• Opportunities for mentorship and skill development.
• Engagement in community service events.