Intern, Associate Technical Account Manager

$52,000 - $52,000/Yr

Yardi Systems

Full-time - Intern

5,001-10,000 employees

Publishing Industries

About the position

The Associate Technical Account Manager Intern at Yardi is a summer internship designed for tech-savvy university students interested in the real estate SaaS sector. Interns will provide software support and implementation guidance to clients using Yardi's property management software, gaining hands-on experience and becoming subject matter experts in Proptech. This role emphasizes customer support, collaboration, and the opportunity to work with cutting-edge technology in a dynamic environment.

Responsibilities

• Introduce clients to the Yardi suite of products and services.
• Partner with the Technical Account Management team during client training sessions related to new software upgrades and functionality.
• Provide customer support while assisting clients with troubleshooting software concerns.
• Assist in the support of client software installation and configuration.
• Collaborate with team members across the organization.

Requirements

• Junior or senior level college hours with a major in Accounting, Economics, Computer Information Systems, Statistics, or General Business.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to effectively follow processes.
• Essential customer service skills and commitment to go the extra mile.
• Intellectual curiosity and the ability to research and learn new concepts.
• Flexibility and the ability to manage changing priorities comfortably.

Nice-to-haves

• Experience in Property Management Software Solutions.
• Database or data warehouse courses as well as exposure to SQL and/or MS Access.

Benefits

• Competitive compensation of $25/hr.
• 401(k) option for financial future planning.
• Opportunities for mentorship and professional growth.
• Engagement in community service events.