CMS Energy - MULTIPLE LOCATIONS, MI
posted 1 day ago
About the position
Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar. This internship program is geared toward current college students who have a passion for UX design and optimizing digital experiences. Digital Customer Operations is at the forefront of defining and delivering on how customers experience the Consumers Energy brand with over 80% of customer interactions occurring on our website or Mobile Application. The team works collaboratively in an agile environment and applies user-centered design thinking and techniques to create engaging interfaces that make the user experience intuitive. This flexible role will be mostly remote with the occasional team up with your digital colleagues at the Consumers Energy Innovation Center or Corporate Headquarters in Jackson, MI. That cadence may amount to 1/month.
Responsibilities
- Translating broad ideas, customer feedback along with business and functional requirements, and wireframe prototype concepts into design flows and user interfaces.
- Creation of simple and responsive designs & web components under technology and time constraints, working closely with development team to deliver final product.
- Assisting with the creation and maintenance of the CE design system in using Figma.
- Helping create and analyze user tests with Usertesting.com.
- Create high and low fidelity prototypes to support rapid design iteration and A/B testing.
- Advocate on behalf of the customer throughout research, design, and development.
Requirements
- Enrolled and actively pursuing a bachelor's or master's degree in User Experience Design, or a similar field.
- Minimum GPA requirement for this internship position is 3.0.
- Must be able to provide a portfolio of work.
Nice-to-haves
- Excellence in defining user flows, interaction patterns, and complete product experiences that align with user needs.
- Knowledge of design systems, data platforms, and UX delivered through multiple devices (mobile-first).
- Dual Minded approach: You're highly creative, but also data-driven, relying on data and insights to make decisions.
- Self-motivated with a great work ethic.
- Curious Learner- Staying current with digital trends and best practices- IoT, embedded and emerging tech.
- Comfortable in both team environment and working independently.
- Practical and analytical, good problem-solving ability.
- Creative and able to think outside the box.
Benefits
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
