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Mesa Airlines - Phoenix, AZ
posted 2 months ago
Full-time - Intern
Phoenix, AZ
Air Transportation
About the position
As an intern at Mesa Airlines, you will be responsible for providing comprehensive support for the day-to-day computing needs of employees. This role involves assisting users through various communication channels and ensuring that their technical issues are resolved efficiently.
Responsibilities
- Diagnose and resolve computer problems and requests from users in a timely manner.
- Accurately record requests into the help system.
- Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, and network equipment.
- Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications.
- Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff.
Requirements
- Familiarity with Desktop and Laptop hardware components.
- Strong technical, analytical, and problem-solving skills.
- Customer focus and dedication to customer satisfaction.
- Ability to maintain calm demeanor under client deadline pressures.
- Excellent communication skills, both written and verbal.
- Strong initiative, self-motivation, and ability to complete tasks on time.
- Ability to work well in a fast-paced, team environment.
- Attention to detail.
