Intern, Service Desk Analyst

Encova - Ohio, IL

Full-time - Intern

Ohio, IL

Insurance Carriers and Related Activities

About the position

This role will work a hybrid schedule out of either our Columbus, Ohio or Charleston, WV office. The intern will report to the Team Lead Infrastructure and Operations - Service Desk. This is a full-time summer internship for the 2025 summer and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university. Pay = $22 per hour. Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our fifth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities!

Responsibilities

• Respond to incoming user phone calls and walk-up requests.
• Provide First-level support of various technology hardware and software issues and requests.
• Troubleshoot technology issues to resolution or escalate in accordance with defined procedures.
• Triaging incoming incidents and requests then routing to appropriate support team.
• Document user interactions, actions taken, and resolutions within the ticketing management system.
• On behalf of IT users, follow up with support teams regarding the status and expected completion of incidents and requests.
• Follow up with IT users to gather more information, confirm their issue was resolved, or ensure the requested service was provided.

Requirements

• Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
• Preference may be given to those pursuing a degree in Management Information Systems (MIS) or Computer Science.

Benefits

• 401(k)
• wellness programs
• bonus incentive plans
• flexible schedules
• early close of the office every Friday