Intern - Support (Accounting)

National Information Solutions Cooperative - Bismarck, ND

Full-time - Intern

Bismarck, ND

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

This internship position is an entry-level role within the Member Success division at NISC, focusing on the Financials solution. The role involves moderate customer interaction and collaboration with the support team and software engineers to resolve issues. Strong communication skills and proper documentation are essential for success in this position.

Responsibilities

• Provides superior customer support to internal and external customers in all encounters.
• Assists customers in several aspects of application support including troubleshooting and ongoing support.
• Responsible for follow-up with members on cases being researched by various support groups.
• Responsible for email communication with external customers.
• Responsible for customer voicemails left on the support mailbox.
• Responsible for Enterprise Solutions NISC Community posts.
• Prepares cases and follows up to resolution.
• Follows up with customers on recommended changes or resolutions on cases waiting on customer response.
• Assists with mass communications to members/customers.
• Assists with the software release process.
• Gathers, maintains, and audits member information in the configuration database.
• Utilizes all support tools as directed.
• Conveys customer feedback to product development staff as appropriate.
• May assist in other support areas as needed.
• May participate in testing of new product development or enhancements and documentation.
• Assists in reviewing system and training documentation.

Requirements

• Basic knowledge of Service Level Management (SLM) best practices.
• Basic knowledge of the Utility or Telecom industry.
• Familiarity with other integrated applications and services.
• Excellent verbal and written interpersonal and communication skills.
• Excellent presentation and training skills.
• Excellent telephone etiquette and an ability to deal effectively with members/customers.
• Excellent research and problem-solving skills with a strong attention to detail.
• Strong PC skills.
• Ability to effectively lead, influence, and teach others.
• Ability to organize and prioritize tasks.
• Ability to interact positively with internal and external contacts.
• Ability to work independently, as well as in a team environment.
• Commitment to NISC's Statement of Shared Values.

Nice-to-haves

• Pursuing Bachelor's Degree in a business-related field.