Internal Communications & Engagement Specialist

$64,000 - $88,000/Yr

Isaac - Wichita, KS

Full-time - Mid Level

Wichita, KS

Accommodation

About the position

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in over 100 countries make better decisions. We are on a mission to equip and empower colleagues to do their best work together every day. We are seeking an Internal Communications & Engagement Specialist to help transform how colleagues communicate, connect, and engage across FICO. This role will drive the implementation of a new strategy, build productive relationships with corporate communicators and Executives, and manage internal campaigns and communications channels. This is a unique opportunity to help shape the future of our internal communications and drive meaningful engagement across the organization. In this position, you will be responsible for driving the implementation and adoption of a new internal communication and engagement strategy. You will manage campaigns that balance one-way and two-way communications to keep colleagues informed, aligned, and connected to our strategy and to one another. Maintaining an internal communications calendar will be crucial to improve visibility and transparency of planned communications. You will collaborate with corporate communicators to identify the right channels and audiences for their messages and partner with Marketing teams to craft internal messages for communications campaigns aligned to our strategy, culture, and brand. Building relationships with Executives and their delegates will be essential to develop and deliver regular updates to the appropriate audiences. You will also govern and monitor communication channel usage to ensure consistency and adherence to company standards. Analyzing usage and engagement trends will be part of your role, acting as a champion for the employee experience and identifying areas of improvement as needed.

Responsibilities

• Drive implementation and adoption of a new internal communication and engagement strategy.
• Manage campaigns to balance 1-way and 2-way communications to keep colleagues informed, aligned, and connected.
• Maintain an internal communications calendar to improve visibility and transparency of planned communications.
• Collaborate with corporate communicators to identify the right channels and audiences for their messages.
• Partner with Marketing teams to craft internal messages for communications campaigns aligned to our strategy, culture, and brand.
• Build relationships with Executives and their delegates to develop and deliver regular updates to the appropriate audiences.
• Govern and monitor communication channel usage to ensure consistency and adherence to company standards.
• Analyze usage and engagement trends and act as a champion for the employee experience, identifying areas of improvement as needed.

Requirements

• Prior experience coordinating or leading internal communications and engagement campaigns.
• Excellent written and verbal communication skills.
• Experience building relationships and developing trust with others in a remote and globally dispersed work environment.
• Experience with change management and process improvement or transformation.
• Ability to build and execute upon actionable plans aligned to strategy.
• High level of emotional intelligence, adaptability, and empathy.
• Ability to inspire and motivate others to adopt new communication practices and habits.
• Ability to leverage empathy to understand different persona perspectives and build plans to address gaps and keep colleagues aligned.
• Prior experience with Microsoft 365 is a plus, but not required.
• Attention to detail.

Nice-to-haves

• Experience with Microsoft 365 is a plus, but not required.

Benefits

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.