Internal Communications Specialist

PacificSource Health Plans - Boise, ID

Full-time - Mid Level

Boise, ID

Insurance Carriers and Related Activities

About the position

As an Internal Communications Specialist at PacificSource Health Plans, you will play a crucial role in ensuring that employees are informed, engaged, and motivated by content that connects them to the company's mission, vision, and values. You will work closely with Human Resource leadership, executives, and other key stakeholders to develop and manage internal communications that support strategic initiatives and enhance the organizational culture. Your responsibilities will include writing, editing, and tracking content for various internal communications deliverables, ensuring that messages are consistent across all mediums and departments. You will utilize change management and communications best practices to create content that informs employees about the goals and objectives of initiatives, thereby advancing strategic goals, culture, and brand. In this role, you will be responsible for planning, writing, reviewing, and managing content for a variety of internal communications deliverables. This includes coordinating the delivery of content across internal channels such as email, company meetings, the company intranet (SharePoint), and newsletters. You will also manage multiple timelines and communications deliverables across change management teams and project stakeholders, using your project management skills to ensure that all communication projects are completed on time and meet the desired outcomes. Additionally, you will assist in gathering and reporting data on the effectiveness of employee communications, using both quantitative and qualitative data to identify new communication channels and tools that support employee needs and organizational goals. You will collaborate with subject matter experts and provide communications support across the organization, ensuring that all communications align with PacificSource's brand style and desired customer experience. Your role will also involve ghostwriting internal company-wide emails for department leaders and executives, adapting your writing tone to suit different audiences and contexts.

Responsibilities

• Plan, write, review, and manage content for a variety of internal communications deliverables ensuring a professional, impactful end product.
• Connect employees to the mission and values and amplify diverse employee voices and activities in ways that advance strategic goals, culture and brand.
• Ensure messages are consistent across all mediums and for different departments and lines of business.
• Develop strategic and innovative internal communication plans for multiple initiatives that clearly articulate objectives, strategies and tactics, and align with/promote PacificSource's vision.
• Coordinate the delivery of content across internal channels (including email, company meetings, company intranet, and newsletters).
• Ensure deliverables are produced and achieved on time.
• Proactively build trust and maintain strong, cross-functional relationships with key internal stakeholders, including executives.
• Manage complex, fast-moving, and unexpected communications challenges, looking out for unseen risk.
• Assist in gathering and reporting data, including analytics and employee feedback, on the effectiveness and impact of employee communications.
• Collaborate with subject matter experts and provide employee communications support across the organization.
• Review and edit communications drafted by internal stakeholders and make recommendations to develop clear, simple communications that align with PacificSource's brand style.
• Keep stakeholders well-informed of progress and answer their questions.
• Brainstorm creative ideas and present them clearly to stakeholders.
• Support and actively participate in the development of strategic communication plans based on executive, HR, and Learning and Development initiatives.
• Actively solicit, organize, and plan content for ongoing employee communications in areas such as benefits, change management, learning, etc.
• Maintain content of HR and Learning and Development departments' intranet sites, including reviewing and editing content to keep it current.
• Maintain content of external HR and Career page website, including reviewing and editing content to keep it current.
• Partner closely with MarCom's Brand Manager to ensure consistency in style and tone.
• Conduct aspects of project manager, copywriter, copy editor, and designer roles.

Requirements

• Minimum of 4 years of writing, editing, proofreading, and graphic design (print and electronic) experience required.
• Experience in health insurance, digital media production, communication planning, and project management experience preferred.
• BS/BA or MA/MBA in journalism, English, marketing, or related field required.
• Proficiency in Microsoft Word and PowerPoint, InDesign, Acrobat, Photoshop, and Illustrator and working knowledge of web design, marketing email, and survey software is required.
• Strong presentation and facilitation skills, equally comfortable presenting in-person and to remote audiences.
• Highly organized with ability to manage multiple projects concurrently, often to tight deadlines.

Nice-to-haves

• Experience in health insurance industry.
• Familiarity with digital media production tools and techniques.
• Knowledge of change management principles.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Employee discount programs