Internal Programs Manager (IT)

About the position

The Internal Programs Manager is responsible for the successful delivery of programs and projects in close collaboration with business partners and stakeholders, team members, and various IT functions. This role is responsible for large strategic programs consisting of multiple projects that support the ongoing development & evolution of the IT organization. The role assumes responsibility for all aspects of successfully delivering the agreed scope of work – from strategic planning and stakeholder alignment to development of materials and execution of events & activities that help achieve overall objectives. Operationally, the Internal Programs Manager will provide process leadership and support others in structuring projects and communications, and consult and lead in process improvements. The Internal Programs Manager is an integral role, expected to be fluent in products/services being developed, and make recommendations to the leadership team for collaborative decision-making on overall approach.

Responsibilities

• Manage executive priorities, schedule, and communications to maximize leadership effectiveness
• Create and maintain leader dashboards to track key performance indicators and business metrics
• Prepare and review materials for meetings, leadership reviews, and stakeholder presentations
• Lead cross-functional initiatives from conception to completion, ensuring alignment with organizational goals and needs
• Develop comprehensive project plans with clear scope, timelines, resources, and success metrics
• Identify potential risks and dependencies, creating mitigation strategies to ensure project success
• Implement project management methodologies and best practices appropriate to organizational needs
• Track project progress, manage scope changes, and communicate status updates to stakeholders
• Identify operational inefficiencies and implement solutions to streamline processes
• Establish and maintain documentation for key workflows and procedures
• Lead continuous improvement initiatives to enhance organizational effectiveness
• Foster strong cross-departmental relationships to break down silos and promote collaboration
• Facilitate effective meetings with clear agendas, action items, and follow-up protocols
• Create communication channels that ensure transparency and alignment across the organization

Requirements

• Proven experience in program and project management
• Strong leadership and team collaboration skills
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Experience with project management methodologies and tools
• Strong analytical and problem-solving skills

Nice-to-haves

• Experience in the healthcare industry
• Familiarity with IT functions and processes
• Certification in project management (e.g., PMP, Agile)

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning