Evolv Technology - Waltham, MA
posted about 17 hours ago
About the position
As an Internal Support Solutions Engineer Intern in this 10-week program, you'll work closely with seasoned solutions engineers and customer experience operations professionals, gaining practical, hands-on learning opportunities. You'll develop and present solutions to the team, sharpening your technical and problem-solving skills. Beyond solutions support, you'll gain valuable exposure to the inner workings of the company and collaborate with other customer-focused departments, broadening your understanding of cross-functional operations. This internship offers the perfect blend of challenge, growth, and impact-equipping you with the tools to thrive in a Solutions Engineering and Customer focused career.
Responsibilities
- Gain a comprehensive understanding of Evolv's products, culture, mission, and the reasons behind what we do.
- Build meaningful professional relationships within the Customer Experience Operations (CX Ops) team, the Technical Sales and Solutions (TS&S) team, and other departments across Evolv.
- Collaborate on the development of streamlined solutions, providing hands-on support to address real-world challenges.
- Create impactful training content tailored for internal technical support and on-demand customer training needs.
- Deliver engaging presentations to the CX Ops team and other stakeholders, consistently contributing during weekly updates.
- Assist in on-site demonstrations, showcasing Evolv's solutions in action.
- Fully integrate into the CX Ops team, feeling connected and valued as part of the group.
- Maintain enthusiasm for embracing new tasks and projects as opportunities to grow and learn.
- Deliver a final presentation showcasing at least two hands-on solutions you developed, articulating their value and overcoming challenges with confidence.
- Establish yourself as a go-to resource for solutions support, relied upon for expertise and insights.
- Become a trusted source for technical training and customer-focused training content, leaving a lasting impact.
- Reflect on your internship, taking pride in meaningful contributions that positively impacted the company.
- Complete your time at Evolv with an expanded professional network and mentorship connections that will support your future career.
- Gain greater clarity about your career aspirations, with a better understanding of what excites you-or what might not align with your goals.
Requirements
- Passion for developing innovative solutions in a dynamic, fast-paced environment.
- Eager to gain hands-on experience and build critical skills.
- Ability to create "how-to" videos and training content.
Nice-to-haves
- Experience in presales and sales activities.
- Familiarity with customer site operations and engagement strategies.
- Technical knowledge related to solutions engineering.
Benefits
- Hourly pay range of $20-$27 based on current level of education.
- Hands-on learning opportunities with seasoned professionals.
- Exposure to cross-functional operations within the company.
