International Casework Manager

$50,460 - $60,552/Yr

YMCA - Houston, TX

Full-time - Mid Level

Houston, TX

Social Assistance

About the position

The Refugee School Impact (RSI) Case Manager at the YMCA of Greater Houston is responsible for supporting refugee families participating in the RSI program. This role focuses on fostering connections between clients, the YMCA, and community leaders, while addressing academic and social challenges faced by refugee students. The Case Manager will work collaboratively with various departments to ensure effective communication and support for the families, ultimately aiming to enhance the educational experience and self-sufficiency of the refugee community.

Responsibilities

• Fostering ties between the clients, YMCA, and community leaders
• Identifying outreach/recruiting opportunities and providing presentations to community groups
• Coaching clients one-on-one and in group settings
• Collaborating with other departments to recruit and manage referrals for refugee families
• Addressing academic and social challenges that prevent refugee students from realizing their maximum potential
• Supporting refugee families by identifying and removing barriers to learning
• Addressing client's needs through referrals to other YMCA programs and intervention at the school
• Supporting a direct line of communication between teachers and RSI staff when immediate intervention is required
• Facilitating dialogue between students, parents, teachers, and other school staff to strengthen communication and understanding
• Resolving any difficulties in the shortest time frame possible to minimize student absence from class
• Working closely with fellow RSI Case Managers to coordinate responsibilities and meet outcomes
• Using online databases daily to organize data
• Reporting suspicious and inappropriate behaviors and policy violations
• Following mandated abuse and incident reporting requirements
• Meeting timelines and deadlines related to supporting systems and employee compliance
• Welcoming new refugees with occasional airport pick-ups and occasional food distribution
• Completing other duties as assigned

Requirements

• Degree in Education, Communication, History, or Social Sciences (or related field)
• Proven Research & Writing skills
• Ability to create and manipulate documents and databases
• Experience with international populations
• English speaker with proficiency in an additional relevant refugee language (Arabic, Spanish, Kinyarwanda, Swahili, Burmese) preferred
• Texas Driver's License; clean driving record; own vehicle; and applicable auto insurance

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 403(b) retirement plan
• Free YMCA membership