International Education Manager

Clayton State University - Morrow, GA

Full-time - Mid Level

Morrow, GA

5,001-10,000 employees

Educational Services

About the position

The International Education Manager at Clayton State University is responsible for leading the development and implementation of strategic enrollment and student success initiatives for international students. This role involves managing day-to-day operations related to exchange programs and providing immigration advisement for F-1 students. The position aims to enhance the experience and success of international students through comprehensive support services and programming.

Responsibilities

• Serve as a Primary Designated School Official (PDSO) and primary campus contact for exchange partner institutions and 3rd party providers.
• Assist with processing SEVIS related applications and requests from students, reviewing, updating, and maintaining student records, and issuing immigration documents.
• Develop and implement international student orientation including presenting on maintaining F-1 status, exchange advising, enrolling students in classes, etc.
• Plan and implement comprehensive support services for international students.
• Offer first-level advisement on programs for exchange students on F-1 visa regulations and benefits while maintaining SEVIS compliance.
• Serve and provide guidance to international students on various standard issues impacting them, such as personal, financial needs, academic issues, health insurance and health care, travel, employment, CPT, OPT, etc.
• Coordinate exchange programs and workshops that promote the success and retention of the exchange student population including collecting, analyzing assessment data, and preparing reports.
• Develop appropriate program outcomes to track effectiveness of outcomes.
• Serve as the University liaison for International Communications and Marketing initiatives and create/update marketing materials.
• Assess current processes and make recommendations to update and streamline International Student Services (ISS) processes.
• Plan and implement comprehensive outreach and community building programming for incoming and continuing international students.
• Develop engaging and creative programming including student check-ins, workshops and seminars.
• Conduct outreach to campus departments to inform and educate on international student policies/procedures.
• Coordinate the annual International Education Week programming and any major international events or speakers.
• Collaborate with Enrollment Management to develop student recruitment plan and assist with exchange processes.
• Collaborate with other study abroad staff members to support study abroad programs and maintain partnerships with exchange partner institutions.
• Collaborate with Office of New Student Programs to provide targeted orientation activities to international students.
• Collaborate with Center for Academic Success to provide targeted programming and outreach for international students.
• Collaborate with Center for Advising & Retention to develop targeted advisement timelines for international students and monitor progress.

Requirements

• Bachelor's degree with minimum 3 years of Higher Education experience or Master's degree required.
• Organized, detailed, and able to multi-task in a constantly changing environment.
• Excellent communication skills and ability to work with individuals from various backgrounds.
• Experience in providing international student services and prior experience in the field of international education.
• Knowledge of student information systems (for example, BANNER) is preferred.
• Intermediate-level use of Microsoft EXCEL to manipulate and report data.
• Excellent interpersonal, oral, and written communication skills.
• Excellent organization and time management skills.

Nice-to-haves

• Knowledge of the use of best practices to support persistence and retention efforts across various student populations.
• Ability to maintain confidentiality.
• Engaging customer service skills.

Benefits

• Professional development opportunities
• Collaborative work environment
• Health insurance
• Retirement savings plan
• Flexible scheduling options