International Operations Coordinator - Ocean Export

Seko Worldwide (L.L.C) - Elk Grove Village, IL

Full-time

Elk Grove Village, IL

Support Activities for Transportation

About the position

The International Operations Coordinator - Ocean Export is responsible for managing day-to-day shipments, ensuring timely and accurate execution of logistics operations both domestically and internationally. This role involves coordinating transportation, producing necessary documentation, and providing exceptional customer service while maintaining compliance with regulations and company policies.

Responsibilities

• Execute day-to-day shipments handled by the operations department.
• Prioritize, schedule, and route shipments, arranging for transportation throughout the U.S. and internationally.
• Produce necessary documents such as bills of lading.
• Answer phones and work with carriers on all shipments.
• Provide excellent customer service and communication with customers and vendors.
• Research and respond to agent requests, using vendor-specific websites to track shipments.
• Determine routings for overseas and origins as required.
• Negotiate rates with carriers, vendors, and agents.
• Assist in preparing and approving rate quotes or shipment costing for customers.
• Ensure prompt and accurate completion of paperwork for inbound and outbound shipments.
• Maintain accurate status updates of shipments and communicate with customers about changes.
• Communicate pending work and unresolved problems to shift personnel and the operations manager.
• Manage departmental administrative tasks such as accounting, reporting, and recordkeeping.
• Enter pickups and route freight, filing documents after completion.
• Enter new accounts and maintain account files as needed.
• Process cargo manifests, calculate charges, and coordinate freight release.
• Solicit customer feedback and provide innovative solutions to service issues.
• Comply with FAA Security program and hazardous materials management regulations.
• Participate in creating a safe and healthy workplace.

Requirements

• Excellent customer service and interpersonal skills.
• Intermediate proficiency in Microsoft Office and job-specific software applications.
• Data entry experience.
• Ability to perform basic mathematical operations using U.S. and international measurements.
• Functional knowledge of regulations and compliance procedures in freight forwarding.
• Experience in multimodal logistics with knowledge of TSA, C-TPAT, and Hazmat regulations.
• Ability to read and interpret safety rules and procedure manuals.
• Effective communication skills, both oral and written.

Nice-to-haves

• Bachelor's Degree or equivalent combination of work experience.