International Operations Coordinator - Ocean Export

Seko Logistics - Elk Grove Village, IL

Full-time - Mid Level

Elk Grove Village, IL

1-10 employees

Professional, Scientific, and Technical Services

About the position

The International Operations Coordinator at SEKO Logistics is responsible for managing day-to-day shipments, ensuring timely and accurate transportation of goods both domestically and internationally. This role involves coordinating with carriers, vendors, and customers to facilitate smooth operations, maintain compliance with regulations, and provide exceptional customer service. The coordinator will also handle documentation, rate negotiations, and administrative tasks related to freight forwarding.

Responsibilities

• Execute day-to-day shipments handled by the operations department.
• Prioritize, schedule, and route shipments, arranging for transportation throughout the U.S. and internationally.
• Produce necessary documents such as bills of lading.
• Answer phones and coordinate shipments with carriers.
• Provide excellent customer service and communication with customers and vendors.
• Research and respond to agent requests.
• Work with vendor-specific websites to set up and track shipments.
• Determine routings for overseas and origins as required.
• Negotiate rates with carriers, vendors, and agents.
• Assist in preparing and approving rate quotes or shipment costing for customers.
• Ensure prompt and accurate completion of paperwork for inbound and outbound shipments.
• Maintain accurate status updates of shipments and communicate with customers about changes.
• Manage departmental administrative tasks such as accounting, reporting, and recordkeeping.
• Enter pickups and route freight, filing documents after completion.
• Enter new accounts and maintain account files as needed.
• Process cargo manifests, calculate charges, and coordinate freight release.
• Solicit customer feedback and provide solutions to service issues.
• Comply with safety and health regulations and participate in creating a safe workplace.

Requirements

• Excellent customer service and interpersonal skills.
• Intermediate proficiency in Microsoft Office and job-specific software applications.
• Data entry experience.
• Ability to perform basic arithmetic operations and compute rates, ratios, and percentages.
• Functional knowledge of regulations and compliance procedures in freight forwarding.
• Experience in multimodal logistics and knowledge of TSA, C-TPAT, and Hazmat regulations.
• Ability to read and interpret safety rules and procedure manuals.
• Effective oral and written communication skills.

Nice-to-haves

• Bachelor's degree preferred or equivalent combination of work experience.