International Program Coordinator

Mass General Brigham - Boston, MA

Full-time - Mid Level

Boston, MA

Ambulatory Health Care Services

About the position

The International Program Coordinator plays a crucial role in facilitating the healthcare needs of the international patient population at Brigham & Women's Hospital (BWH). Under the direction of the Assistant Director, the coordinator liaises with various hospital departments and across the MGB Healthcare Systems to ensure an efficient process that promotes high levels of patient and physician satisfaction. This position is responsible for managing cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures. The coordinator also facilitates consultations at affiliated locations, including the Dana-Farber/Brigham and Women's Cancer Center and Brigham and Women's Faulkner Hospital. In addition to case management, the coordinator employs a web-based appointment system to create ad-hoc reports in response to client requests. They analyze data to propose service opportunities, notify care providers, and respond to client inquiries. The role also involves managing billing and payments to ensure timely and seamless service, as well as ensuring the accuracy of international demographics and financial data elements in the hospital registration systems. The coordinator receives and manages letters of guarantee from embassies or insurance companies and notifies patients and physician offices of potential issues related to deposit requirements, including cancellations or rescheduling of services. The International Program Coordinator is expected to present a positive awareness of the International Program both within and outside the hospital, delivering concierge-level attention to service for each patient. Other assignments may be assigned as necessary, making this a dynamic and engaging role within a busy healthcare environment.

Responsibilities

• Liaise with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population.
• Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
• Facilitate consultations at affiliated locations, including the Dana-Farber/Brigham and Women's Cancer Center and Brigham and Women's Faulkner Hospital.
• Employ a web-based appointment system to create ad-hoc reports in response to client requests and analyze data to propose service opportunities.
• Manage billing and payments to provide timely, seamless service.
• Ensure accuracy of international demographics and financial data elements in the hospital registration systems.
• Receive and manage letters of guarantee from embassies or insurance companies.
• Notify patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.
• Present a positive awareness of the International Program both within and outside the hospital.
• Deliver concierge-level attention to service for each patient.

Requirements

• Bachelor's Degree required.
• 3-5 years in a health care setting with administrative responsibilities preferred.
• Bilingual or Multilingual preferred.
• Superior interpersonal skills to interact effectively with all levels of staff, patients, families, and community organizations required.
• Proficiency in medical terminology.
• Proficiency in computers, especially Microsoft Office.
• Familiarity with a hospital environment preferred.
• Excellent organizational and time management skills.
• Ability to work well under pressure and handle sensitive information and multicultural matters.
• Ability to relate to patients from varied countries and backgrounds, demonstrating cultural awareness and sensitivity.

Nice-to-haves

• Experience in a busy office environment with frequent interruptions.
• Ability to manage a hectic and challenging pace of work.