Prime Education And Training LTD - Los Angeles, CA
posted about 2 months ago
Full-time - Entry Level
Remote - Los Angeles, CA
Educational Services
About the position
The International Student Enrollment Specialist is a temporary to hire position within the Admissions department, primarily focused on processing applications from international students. This role requires a high level of customer service and involves managing communications with partner agents and students, ensuring accurate data entry, and assisting with financial processes related to student enrollment.
Responsibilities
- Process student enrollment applications from international students
- Reply to communication inquiries and emails within 24 hours
- Assist in creating processes to improve the efficiency of the Admissions process
- Manage all pre-arrival communication with agents and students
- Develop and manage relationships with partner agents abroad
- Provide high-quality customer service to agents, students, and Kings staff
- Manage, update, and maintain student databases to ensure accuracy
- Counsel students on admission criteria and other critical factors
- Establish professional communication and strong relationships with Kings staff in the U.S. and abroad
- Provide detailed advice and information on courses and services offered at Kings
- Assist in financial processes, including credit card payments, debt reconciliation, commission inquiries, refunds, and payment verification
- Provide appropriate advice on U.S. immigration and visa regulations
- Complete special projects and requests as needed
- Complete administrative tasks, such as filing, scanning, etc.
Requirements
- Ability to speak and/or write a foreign language preferred
- Cultural sensitivity to a variety of cultural backgrounds
- Excellent interpersonal and communication skills
- Experience in customer service preferred
- Experience with any aspect of international life, travel, or education
- Basic computer skills and database management
- Ability to make effective administrative/procedural decisions and recommendations
- Ability to deliver excellent customer service
Benefits
- Work from home
