Internet Banking Specialist (Full Time) - Lubbock, Ave. Q

Prosperity Bank - Lubbock, TX

Full-time

Lubbock, TX

Credit Intermediation and Related Activities

About the position

The Internet Banking Specialist is responsible for managing all operations related to Internet Banking and ACH (Automated Clearing House) transactions. This role involves setting up and maintaining internet banking for customers, processing transactions, and ensuring compliance with bank policies and regulations. The specialist will also provide support to banking centers, assist with electronic banking needs, and lead projects as necessary.

Responsibilities

• Manage all operations associated with Internet Banking and ACH origination and receiving.
• Set up and maintain internet banking for customers.
• Input data and mitigate account takeover and internet banking fraud.
• Process and balance transaction entries and perform posting and reconciliation duties.
• Monitor the Department's support email box and assist banking centers via telephone support.
• Assist with ACH-related issues and other electronic banking needs.
• Cross-train with other department associates for various duties as assigned.
• Resolve complex issues presented to the department.
• Lead department projects and complete them with minimal supervision.
• Serve as backup for day-to-day supervisory processes when necessary.

Requirements

• High School Diploma or equivalent.
• Preferred 4 years of bank operations or related experience.
• Fluent in Microsoft Office Suite (Excel, Outlook, Word, etc.).
• Ability to manage multiple projects and duties with minimal supervision.