Darcars Automotive Group - Silver Spring, MD

posted 27 days ago

Full-time - Entry Level
Onsite - Silver Spring, MD

About the position

The Internet Representative at DARCARS Automotive Group plays a crucial role in managing digital business prospects and enhancing the car buying experience. This position focuses on developing connections with prospective customers through various communication channels, guiding them through the sales process, and ensuring exceptional service at every interaction.

Responsibilities

  • Pull inquiries from the Customer Relationship Management system (CRM).
  • Respond to inquiries via phone, text, chat, or email based on customer preferences.
  • Serve as the first-level expert on products and services, the purchase process, and the DARCARS brand.
  • Convert inquiries to dealership visits and set appointments for test drives and further support.
  • Adhere to customer communication scripts and ensure 100% contact activity by recording customer information in real time.
  • Develop and maintain relationships with related store personnel.
  • Meet or exceed individual performance objectives such as response time and conversions.

Requirements

  • Associate's or Bachelor's degree preferred.
  • No experience necessary.
  • Proficient in Microsoft Office Suite.
  • Exceptional listening, verbal, and written communication skills.
  • Ability to work evenings and weekends.
  • Demonstrated commitment to process improvement and excellence.

Nice-to-haves

  • Good sense of humor.
  • Eager to learn new things and share ideas in a collaborative environment.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Short-term and long-term disability plans
  • Life insurance
  • Employee discounts on vehicle purchases, parts, and service repairs
  • Opportunities to join community service initiatives
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