Internet Sales Manager

About the position

The Internet Sales Manager is responsible for enhancing overall sales for the dealership by managing customer inquiries through various communication channels. This role involves responding to internet and telephone inquiries, making outbound calls, and overseeing the business development department and staff. The position focuses on generating appointments and sales from the customer database, ensuring high levels of customer satisfaction, and maintaining ethical standards in all interactions.

Responsibilities

• Promptly respond to internet inquiries with courtesy, accuracy, and professionalism.
• Use the phone system to market to existing customers and prospects.
• Accurately enter all customer inquiry data into the Customer Relationship Management (CRM) system.
• Generate and confirm sales appointments.
• Update JAG report daily.
• Price pre-owned cars, mark w/s cars, and check numbers on the website.
• Review closed files, pull credit, process gift cards, lead redemptions, and payroll for the team.
• Create used car ads and attend budget meetings.
• Meet with vendors and keep the website up to date (pricing & photos).
• Manage the BDC team including hiring and documenting performance.
• Exhibit ethical behavior and provide the highest degree of customer satisfaction.

Requirements

• Valid driver's license
• At least 1 year of retail sales experience preferred
• Previous Internet Sales position at an automotive dealership preferred
• Experience in taking incoming sales phone calls and making outbound marketing calls
• Experience utilizing Inventory and/or CRM systems
• Ability to compose well-written emails to potential customers
• Confident and professional phone manner
• Able to work a flexible schedule to include evenings and/or weekends
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and time management skills
• Ability to read and comprehend rules, regulations, policies, and procedures.

Benefits

• Medical - 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave