Internet Tech Support Representative I - Position starts January 27th, 2025

$30,160 - $46,322/Yr

MediaCom - Springfield, MO

Full-time - Entry Level

Remote - Springfield, MO

1,001-5,000 employees

Telecommunications

About the position

The Internet Tech Support Representative I position at Mediacom Communications involves providing technical support to customers over the phone in a call center environment. The role focuses on assisting customers with internet and phone service-related issues, ensuring a high level of customer satisfaction through effective troubleshooting and problem resolution. The position starts with six months of on-site training, followed by a hybrid work schedule that includes both remote and in-office work.

Responsibilities

• Take incoming calls to assist customers with technical service-related problems.
• Provide exceptional customer service while guiding customers through hardware and software configurations.
• Identify the root cause of customer issues using multiple tools while keeping the customer engaged.
• Schedule on-site service calls when necessary.
• Meet or exceed attendance and sales goals.
• Enter sales, upgrades, or service changes quickly and accurately.
• Adapt to a fast-paced and constantly changing environment.

Requirements

• High School Diploma or equivalent required; 2-year degree preferred.
• 1+ year of prior customer service or technical support experience; cable industry experience preferred.
• Previous experience in an inbound call center environment preferred.
• Ability to multitask effectively, including speaking, typing, and navigating multiple platforms.
• Knowledge of common consumer internet software, including various browsers and email platforms preferred.
• Basic understanding of internet, networking, and email protocols.
• Strong customer service skills, including effective listening and communication skills.
• Ability to type 30+ WPM.
• Shift flexibility to work evenings, weekends, holidays, and overtime.

Nice-to-haves

• Microsoft Office experience a plus.
• Strong problem-solving or organizational skills.
• Understanding of basic accounting mathematics.

Benefits

• $1000 Sign-On Bonus!
• Company Provided Equipment!
• Hybrid schedule after training!
• Health, vision, and dental insurance!
• Paid vacation, holidays, and flex paid time off!
• 401K with generous company match!
• Pay increases through self-guided training!
• Monthly commission potential!
• Shift differential pay increase for evening shifts!
• Bi-weekly performance bonus opportunity!
• Employee discounts on Mediacom services!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!