Urology America, MSO - Austin, TX
posted 20 days ago
Full-time - Entry Level
Austin, TX
About the position
The Patient Service Representative/Surgery Scheduler at Urology Austin plays a crucial role in enhancing patient experiences by providing compassionate and quality care. This position involves greeting patients, managing phone communications, scheduling appointments, and ensuring the smooth operation of administrative tasks related to patient care. The representative is responsible for maintaining patient confidentiality, coordinating surgical schedules, and addressing patient concerns effectively.
Responsibilities
- Serve as the first point of contact for patients at our practice.
- Greet patients warmly and provide courteous service both in office and over the phone.
- Use sound judgment in handling calls, especially when dealing with highly sensitive medical information.
- Comply with HIPAA policies and standards regarding patient confidentiality.
- Use the EMR system to match physician availability with the patient's needs and preferences.
- Accurately schedule appointments based on clinic and practice guidelines.
- Add and update demographics and insurance information for patients thoroughly and accurately.
- Coordinate surgical schedule with the hospital.
- Confirm, cancel, reschedule, and update patient appointments as requested.
- Work with the insurance company to obtain pre-authorization for medical procedures.
- Collect any amount due by the patient prior to the procedure.
- Prepare patient charts for the day's procedures in advance.
- Check the patient in for their procedure when they arrive at the office.
- Go over the paperwork and obtain a copy of the insurance card.
- Schedule follow-up appointments for patients.
- Notify the medical assistant that the patient is ready to be called back.
- Ensure that all procedural paperwork for the day has been scanned into the patient's medical record and properly filed.
- Address patient concerns efficiently and effectively.
- Communicate as needed with physicians and other staff about any patient concerns.
- Consult with the office manager about any system or administrative issues.
- Perform other related duties as assigned.
Requirements
- Minimum two years of experience in customer service, with at least six months of experience in a healthcare setting.
- Patient Representative experience preferred.
- Basic knowledge of insurance plans, including Medicare & Medicaid.
- Proficiency in computer software use, including Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
Benefits
- Profit sharing
- Health savings account
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Paid time off
- Employee assistance program
- Vision insurance
- Life insurance
