Interventional Radiology Patient Service Representative/Surgery Scheduler

Urology America, MSO - Austin, TX

Full-time

Austin, TX

About the position

The Patient Service Representative at Urology Austin plays a crucial role in enhancing patient experiences by serving as the first point of contact. This position involves greeting patients, managing phone communications, scheduling appointments, and ensuring compliance with healthcare regulations. The representative is responsible for coordinating surgical schedules, handling insurance pre-authorizations, and maintaining accurate patient records, all while providing compassionate and quality care in a community-based setting.

Responsibilities

• Serve as the first point of contact for patients at our practice.
• Greet patients warmly and provide courteous service both in office and over the phone.
• Use sound judgment in handling calls, especially when dealing with highly sensitive medical information.
• Comply with HIPAA policies and standards regarding patient confidentiality.
• Use the EMR system to match physician availability with the patient's needs and preferences.
• Accurately schedule appointments based on clinic and practice guidelines.
• Add and update demographics and insurance information for patients thoroughly and accurately.
• Coordinate surgical schedule with the hospital.
• Confirm, cancel, reschedule, and update patient appointments at the request of the patient or provider.
• Work with the insurance company to obtain pre-authorization for medical procedures and communicate with customers regarding their financial responsibilities.
• Collect any amount due by the patient prior to the procedure.
• Prepare patient charts for the day's procedures in advance, including armbands and required forms.
• Check the patient in for their procedure upon arrival, review paperwork, and obtain a copy of the insurance card.
• Schedule follow-up appointments for patients.
• Notify the medical assistant when patients are ready to be called back.
• Ensure all procedural paperwork for the day is scanned into the patient's medical record and properly filed.
• Address patient concerns efficiently and effectively.
• Use customer service principles and techniques to deal with patients calmly and pleasantly.
• Communicate with physicians and other staff about any patient concerns.
• Consult with the office manager about any system or administrative issues.
• Effectively communicate and complete requests from other medical offices.

Requirements

• Minimum two years of experience in customer service, with at least six months of experience in a healthcare setting.
• Patient Representative experience preferred.
• Basic knowledge of insurance plans, including Medicare & Medicaid.
• Proficiency in computer software use, including Word, Excel, and Outlook.
• Excellent verbal and written communication skills.

Benefits

• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• 401(k) with Employer Contributions and Profit Sharing
• Paid Time Off (PTO)
• Group Term Life Insurance
• Health Care & Dependent Care Flexible Spending Accounts
• Health Savings Account
• Employee Assistance Program (EAP)
• Competitive Wages
• Paid Holidays, No Weekends