INTL LATAM - Application Packager

$27,040 - $33,280/Yr

Insight Global - Woonsocket, RI

Full-time - Mid Level

Remote - Woonsocket, RI

10,001+ employees

Administrative and Support Services

About the position

The Application Packager will play a critical role in supporting enterprise application troubleshooting and deployment as the organization transitions to Windows 11. This position requires a highly technical individual who will analyze the current infrastructure and create a go-forward plan, ensuring effective application packaging and user support.

Responsibilities

• Support enterprise application troubleshooting and deployment across the organization.
• Analyze the company's current infrastructure and create a go-forward plan for application packaging.
• Consult and instruct users on hardware and software questions/issues.
• Collaborate with IT Service Center and Network Infrastructure teams.
• Run diagnostic tests to isolate system problems and recommend potential solutions for Windows operating systems.

Requirements

• 6+ years of experience with Windows and application packaging, including building application packages.
• Experience with App V, MSIX, Microsoft Powershell Toolkit, Intune, SCCM, Admin studio, and Caphyon Advanced Installer.
• Experience with Remote Support technologies such as Remote Desktop (Microsoft) and VNC.
• Experience with enterprise-wide rollouts of new operating systems and software.

Nice-to-haves

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Ability to work in fast-paced environments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• HSA, FSA, and DCFSA account options
• 401K retirement account access with employer matching
• Paid sick leave and/or other paid time off as provided by applicable law.